Shipping Policy

THE FOLLOWING CONTAINS MY STORE SHIPPING POLICY. PRIVACY POLICY, TERMS OF SERVICE, AND REFUND POLICY ARE LOCATED SEPARATELY.

 

SHIPPING POLICY

VALLERIA LLC (DBA MARIANNE KNIGHTLY)

BY VISITING http://store.marianneknightly.com/, YOU ARE CONSENTING TO OUR SHIPPING POLICY.

 

  1. OVERVIEW

VALLERIA LLC (DBA MARIANNE KNIGHTLY) shall be herein referred to as “Company”. This Shipping Policy describes information related to shipping items ordered through this website at http://store.marianneknightly.com/ (the “Site”). Visitors and any users of the site are referred to as “user”, “you” and “your” and the Company is referred to as “we,” “us,” and “our.”

 

  1. PHYSICAL GOODS (NOT INCLUDING BOOKS)

Physical products (not including books, but may include mugs, stickers, jewelry, etc.) are “print-on-demand”. This means that items are produced when ordered, the items are not pre-produced. Shipping for these items is determined based on the vendor used to produce the product, weight, shipping location, number of items in order, and other factors, and is estimated. We do not have any control over vendor shipping prices.

Upon check out you will be given various options for shipping. Depending on the product(s) ordered, and the individual vendors processing those orders, shipping times and costs will vary. The Company sincerely hopes that all orders will be fulfilled and received within 4-6 weeks. However, given supply chain and other issues, we cannot guarantee delivery for any specific time or that your merchandise will arrive within this window. No refunds will be given for merchandise not received by a certain time.

The Company uses multiple vendors to process and create physical products, and may use others in the future. Each has its own shipping costs and policies.

Once an item leaves their warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier. While they do have access to tracking systems which can provide information, once a package is in the carrier network, they are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and they will look to resolve shipping issues in other ways.

  1. PHYSICAL GOODS (NON-SIGNED BOOKS)

Non-signed print books are printed and shipped via BookVault. Print time is usually 72 business hours. After books are printed, they are shipped. Average shipping times:

  • USA 5 to 7 working days
  • UK 1 to 3 working days
  • Europe 3 to 5 working days

You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

  1. PHYSICAL GOODS (SIGNED BOOKS, ART PRINTS, & BOOKPLATES)

Signed print books, art prints, and bookplates ship from Virginia in the USA by the author themselves. Though every effort is made to ship quickly, orders may take up to 4 weeks to ship due to the author’s health. Shipping time is additional on top of that fulfillment time and depends on the shipping location.

For personalized signatures, you must designate a “To” signature name in the Notes field at checkout. If no name is identified, you will receive a book or bookplate with the author’s signature only.

 

  1. INTERNATIONAL SHIPPING

Please note that items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

 

  1. DIGITAL GOODS (EBOOKS AND AUDIOBOOKS)

When you make a purchase from our store, prior to completing your checkout, please review your shopping cart carefully to be sure you've purchased the correct quantity and correct format (e.g., ebook, paperback, audio, etc.), and ensure you are using the correct email address to receive digital delivery of your ebooks.

Ebook purchases are delivered in an email from our digital distributor, BookFunnel, which includes the download links and codes. This email arrives immediately after you complete your purchase to the email you used at checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.

Please be sure to download your purchase. Ebooks are non-returnable and non-refundable. If you have issues with the ebook file, contact BookFunnel directly for assistance at help@bookfunnel.com.

 

  1. DIGITAL GOODS (OTHER)

When you make a purchase from our store, prior to completing your checkout, please review your shopping cart carefully to be sure you've purchased the correct quantity and correct format (e.g., ebook, paperback, audio, etc.), and ensure you are using the correct email address to receive digital delivery of your ebooks.

Digital goods that do not include ebooks or audiobooks (such as planners, etc.) will be delivered to the email address used at Checkout. In most cases, you will receive a PDF file or files with the product itself, or a PDF file with links to download the items purchased (for example, in the case of a Google Sheets file).

 

  1. RETURN POLICY

ALL SALES ARE FINAL AND THERE WILL BE NO EXCHANGES OR REFUNDS. Exceptions are only made for print-on-demand physical items that arrive damaged. There is no return for change of mind, or damages that may have occurred during shipping (bent corners, creases, warping, etc.). We reserve the right to determine if an item is actually damaged. Packages lost in transit will not be refunded. By placing an order, you are agreeing to all policies, and terms and conditions of the Company. Read our full Refund Policy for more information.

 

  1. OUR INFORMATION

This Website is owned and operated by:

VALLERIA LLC (DBA MARIANNE KNIGHTLY)
PO BOX 41082
Arlington, VA  22204

If you have any questions or concerns regarding this Shipping Policy, please email info[at]marianneknightly.com.

 

Last Updated: August 2023